what we do with your data

Privacy policy

Key details
This website privacy policy describes how Lufflands protects and makes use of any information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time and without notice. The latest version is published on this page. This privacy policy was updated on 13th July 2017
If you have any questions about this policy, please email holidays@lufflands.com, call us on 01409 241426 or write to us: Lufflands Caravan Park, Solden Cross, Sutcombe, Holsworthy, Devon EX22 7PJ.

Introduction
We gather and use certain information about individuals in order to provide services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website to deliver improved services.

What data we gather
We may collect the following information:
Contact information including email address and telephone number
Demographic information, such as your address and postcode
Website usage data

How we use this data
Collecting this data helps us understand what you are looking for from Lufflands, enabling us to deliver improved services. Specifically, we may use your data for our own internal records regarding your booking(s) to improve the services we provide.
Unless you have subscribed to our newsletter:
We will contact you in only in response to a specific booking problem or enquiry.
We will not send you promotional emails.
In any case, we will not contact you via email, telephone or mail for market research reasons.

What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
To learn more about cookies and how they are used, visit http://www.allaboutcookies.org/

How we use cookies
We use cookies to:
Analyse our web traffic. Aggregated usage data helps us improve the website structure, design, content and functions.
Recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Types of cookies we may use
First-party cookies
These are set by us. They enable essential functionality on our website and include Google Analytics cookies to analyse how and where demographically, our website is being used by visitors so that we can improve their viewing experience.
Third-Party cookies
These are set by third-party applications such as Facebook, Twitter, PayPal etc. Note that third party sites will have their own cookies policy, details of which will normally be contained on their website. If you are concerned, you should carefully review those policies to make sure that you are happy with them.

Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions and some pages and services such as reserving and booking may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling information about you
Completing either a booking form or newsletter request on our site provides us with your details. We will never lease, distribute or sell any of your personal information to third parties unless the law requires us to do so. Any personal information we hold about you is stored and processed in line with our obligations to current legislation. For a nominal fee, you may request details of any information we may hold on you. In this case, please write to us at the address shown at the beginning of this policy
All on-line payments are processed by PayPal and by using their payment gateway means we will never receive any of your credit/debit card details.
Payments made over the telephone will require you to divulge your credit/debit card details. These details will be used at the time of payment only and will not be stored by us.

Security
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
This website uses 128 bit security encryption, ensuring that your transmitted data is secure. This is confirmed by a padlock image which appears in your browser address bar.
We also follow stringent procedures to ensure we work with all personal data in line with current legislation.

Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the [domain name] domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.